Stryker Field Service Representative - Chicago, IL in Wood Dale, Illinois
The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of Stryker's Mako SmartRobotics equipment. They will schedule and perform on-site installation, maintenance and repair of highly complex robotics medical equipment and software systems . They also will be joining a close-knit team in a rewarding industry with the ability for future advancement opportunities! To learn more about our Mako robot: http://bit.ly/39nGfgU .
Who We Want
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Self starter. People who thrive in an autonomous work atmosphere. Go getter mentality.
What you will do
Servicing Mako robots in the Chicago metro area and North West Indiana. This is a virtual role based in Chicago, IL .
Demonstrated proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments.
Knowledge of the surgical orthopedic industry is preferred
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory.
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments
Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.
Other duties may include, but are not limited to, travel and assist in other Field Service team members territories. Instructing/training customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, cadaver labs or seminars as required.
What you need
Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience.
Minimum of 3+ years as a technical field service professional or relevant experience.
Additionally, you will need
Working knowledge of Windows operating systems and office applications required.
Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.
Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.
Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment preferred
Proven track record of working independently, making critical decisions with very limited direction
Multiple project and time management skills
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