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Aerotek Customer Service Technical Support in Wauconda, Illinois

Description:

Customer Service Technical Support role will utilize customer service skills in resolving technical issues in the corporate office. Candidate will maintain and support Microsoft Windows and Office products, PC hardware, and other related equipment such as printers. Responsibilities will include: • Maintaining an inventory of installed software and licensing and creating policies and procedures for upgrades • Working with vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule • Analyzing and making recommendations for standardization • Installing, configuring and maintaining desktop and laptop PC’s, PDA’s, wireless devices, hand held devices and peripherals such as printers and bar code printers • Installing and configuring application and operating system software and upgrades • Troubleshooting and repairing hardware and connectivity issues • Removing old equipment and performing data migration to new machines • Creating user accounts and managing access control based on company policies • Identify equipment problems and initiate corrective action • Perform systems backup • Digium phone system administration

Skills:

Customer service, Technical support, data entry, Windows, Customer support, Support, purchase order, Web service

Top Skills Details:

Customer Service Technical Support role will utilize customer service skills in resolving technical issues with end users in the corporate office.

Additional Skills & Qualifications:

• Extremely strong customer service, analytical and problem solving skills • Understanding of general business practices and concepts • Multitasking – ability to handle multiple simultaneous projects and priorities • Strong organizational skills. High level of personal discipline • Outstanding written and verbal communication skills. Able to communicate with all levels of the organization, including technical teams • One (1) to three (3) years of corporate experience installing and supporting PC and laptop hardware and software • Experience with desktop hardware, software applications, operating systems and network connectivity • Experience supporting servers in a multi-server environment required • Ability to communicate technical concepts to technical and non-technical audiences. • Proactive in anticipating and resolving issues • Demonstrated aptitude for learning new technologies • Work hours may vary to occasional weekends, and evenings • Limited travel to other location: Less than 10% . Associates Degree In Computer Science Or Related Field IS A MUST

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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