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Edward-Elmhurst Health Clinical Systems Support Analyst IV in Warrenville, Illinois

We are only considering internal applicants for this position.

Under general direction, instructs, leads, and checks the work of other clinical support specialist personnel. Formulates and defines plan for supporting and instructing clinical users on functions, features, operation, and usage of clinical information systems. Mentors team members in development of support skills and behaviors. Acts as the liaison between Information Technology and clinicians to provide an understanding of the clinical system’s capabilities. Responsible for quality assurance review. Acts as project leader for projects. Progression to this level in job family is restricted based on business requirements and limited to individuals transitioning from technical to staff management.

Required Education and/or Experience:

  • Bachelor’s Degree in Computer Science or related field

  • Minimum 5+ years previous experience in IT or relevant user experience

  • Recognized as an expert within the organization, both within and beyond own function

  • Skill and experience in adult education and training

  • Proficiency in Microsoft Office applications

  • Strong interpersonal skills and effective communication skills.

  • Strong organizational skills.

  • Previous healthcare experience

  • Previous experience working with physicians

Preferred Education and/or Experience

  • Electronic Medical Record (EMR) information systems experience preferred

  • Prior classroom training experience and expertise.

  • Prior experience preparing presentations and presenting to groups

  • Effective written skills for drafting and documenting training materials.

Required License and/or Certification:

  • Epic Application specific certification

  • Epic Curriculum and Training Environment Build certification

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