Whirlpool Master Appliance Technician (Remote) in Springfield, Illinois
Master Appliance Technician (Remote)
Date: Sep 11, 2020
Location: Springfield, IL, US, 62701Benton Harbor, DC, US, 49022-2692Little Rock, AR, US, 72201Saint Paul, MN, US, 55102Tallahassee, FL, US, 32301Frankfort, KY, US, 40601Santa Fe, NM, US, 87501Harrisburg, PA, US, 17101Carson CIty, NV, US, 89701Sacramento, CA, US, 95814Austin, TX, US, 78701Juneau, AK, US, 99801Oklahoma City, OK, US, 73102Boise, ID, US, 83702Boston, MA, US, 02201Phoenix, AZ, US, 85001Atlanta, GA, US, 30303Madison, WI, US, 53703Cheyenne, WY, US, 82001Dover, DE, US, 19901Columbia, SC, US, 29217Concord, NH, US, 03301Annapolis, MD, US, 21401Raleigh, NC, US, 27601Hartford, CT, US, 06103Topeka, KS, US, 66603Nashville, TN, US, 37219Trenton, NJ, US, 08608Richmond, VA, US, 23219Honolulu, HI, US, 96813Banton Rouge, LA, US, 70802Lansing, MI, US, 48933Denver, CO, US, 80202Columbus, OH, US, 43215Charleston, WV, US, 25301Bismarck, North Dakota, US, 58501Helena, MT, US, 59623Olympia, WA, US, 98507Jefferson City, MO, US, 65101Pierre, SD, US, 57501Salem, OR, US, 97301Montgomery, AL, US, 36104Indianapolis, IN, US, 46225Lincoln, NE, US, 68502Montpelier, VT, US, 05602Augusta, ME, US, 04330Des Moines, IA, US, 50309Albany, NY, US, 12207Salt Lake City, UT, US, 84111Providence, RI, US, 02903Jackson, MS, US, 39205
Company: Whirlpool Corporation
Requisition ID: 39145
Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.
Master Appliance Technician (Remote)
The MasterAppliance Technician is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Master ApplianceTechnician is also responsible for cross-functional communication and collaboration to create the desired customer experience.
Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances
Provide detailed information on new or emerging issues to Quality and Engineering teams
Identify and communicate business and content gaps for continuous improvement efforts
Work for extended periods of time at a desk
Converse using a headset. A headset will be provided to you.
Learn through direct instruction and self-study
Handle company confidential information
Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
You can work this job remotely from anywhere in the US
High School Diploma or GED
3+ years appliance repair experience
2+ years of experience in electrical and mechanical operation for major appliance diagnostics and repairs
Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
Excellent communication (oral and written) and organizational skills
A basic understanding of how to leverage numerous and different technologies
Customer Service Experience and/or Call Center Operations
Knowledge of continuous improvement and/or lean principles
Bilingual Canadian French and English
Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found at .
At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Nearest Major Market: Springfield
Job Segment: Technician, Maintenance, Electrical, Engineer, Technology, Manufacturing, Engineering, Customer Service
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