Salesforce.com, Inc Enterprise Architect - Comms, Media, and Technology (CMT) in Springfield, Illinois
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What if you were empowered to solve the most complex business problems that Fortune 500 companies face today? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could collaborate with teams of talented and passionate individuals to craft innovative architectures and transformational strategies? … Sounds like fiction, you say? Absolutely not! Welcome to Salesforce!
An Enterprise Architect is a customer-facing enterprise-wide expert with broad technical skills, deep industry knowledge, and unparalleled business acumen. The Enterprise Architect supports sales teams in developing Salesforce value propositions that align with our customers’ business strategies on digital transformation and cloud adoption. The Enterprise Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, distributed platforms, mobile, and analytics. Enterprise Architects are expected to have strong sales skills and use proven consultative approaches to engage with customers and define their transformation journey along with steps to get there.
You will be aligned to the Comms, Media and Technology (CMT) business segment . You will engage with the biggest and most influential companies in communications, media, entertainment, high tech SaaS/software/hardware/services, product/component manufacturing, etc. As many of these organizations are in the midst of major digital optimization and transformation programs, you will align with key customer C-level executives to help them realize their transformational visions.
Highlights of an Enterprise Architect's Day
Assist the customer in business planning and strategy by focusing on business capabilities and maturity. Understand customer needs, company's products/services and match them with best in class technology to define a north-star target state. Help to define prioritization and sequencing of the transformation by proposing a strategic roadmap that leads to the target state. Lead key discussions around change programs from both business and technical perspectives.
Determine which Salesforce and third-party technologies to leverage in customer's architecture landscape, based upon product knowledge, industry experience, industry standard EA frameworks, and Salesforce EA methodologies.
Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns).
Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation.
Assist sales teams in responses to RFPs and technical requirements documents
Travel to customer engagements (around 30% of the month). This position may be assigned to support one or more geographies and account teams.
Actively engage with account executives and solution engineers to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations.
Participate in all appropriate product/sales training, certifications, educational sessions and industry summits to acquire and maintain the knowledge necessary to be effective in the position.
Share engagement experience with the internal audiences and enrich collective IP. Conduct architecture workshops and other enablement sessions. Mentor and guide junior enterprise architects.
A trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to a cloud architecture.
A true asset to Salesforce due to broad and deep knowledge of business and technical architecture across all relevant domains.
B.S. Computer Science, Software Engineering, Management Information Systems or equivalent
8+ years experience in either business architecture, enterprise architecture, system architecture, and / or software architecture disciplines
Good understanding of and ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
Good understanding of enterprise application integration technologies (e.g., SOA, ESB, EAI, ETL) as well as common EA topics such as person based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc.
Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications
Familiar with Industry or vertical solutions a plus
Familiar with principles of network, application and information security
Articulate and balanced in demeanor with crisp written and verbal communication skills
3+ years experience in Communications, Media or High Tech Industry
3+ years in a customer-facing pre-sales, consulting , or systems integrator role
Experience understanding and applying business value principles in enterprise business transformations
Ability to engage customer stakeholders in the understanding and analysis of current and proposed architectures
Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities
Experience with and exposure to Enterprise Architecture frameworks such as TOGAF, Zachman, etc.
Experience with and exposure to Comms & Media, High Tech industry specific systems, e.g., OSS/BSS, eTom, etc.
Familiar with design thinking and similar principles
Familiar with relevant (regional, vertical, etc.) data privacy, risk management, and compliance requirements
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. At Salesforce, we inspire each other and the industry through our values – trust, customer success, innovation, and equality. Our employees are empowered to bring their authentic self to work. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.
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