Flexential Cloud Operations Engineer in Springfield, Illinois
The Cloud Operations Engineer is responsible for working with Flexential’s largest customers to deliver technical services that support their unique IT requirements while serving as a trusted advisor to these customers. The Cloud Operations Engineer will work in a geographically diverse team environment, to ensure timely and accurate delivery of Flexential services, in coordination with both internal and third-party technical resources. This position acts as an escalation point for support requests that exceed the boundaries of standard support teams and provides guidance to operations personnel in the planning and execution of customer projects that are within Flexential’s scope of services.
This position will be a part of our Select Customer Care division.
Delivery and Implementation Support
Develop and provide technical review of proposed design and architectural solutions.
Assess platform alignment to customer business goals/outcomes.
Assist in development of collaborative plan for mutual success of customer and Flexential.
Assist with installation and configuration of Flexential services, including but not limited to:
Implement and support Cloud compute Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring).
Installs and configures rackmount servers and blades.
Manages vCenter, ESXi, UCS Manager, and other tools.
Support, document, and execute on migrations and upgrades in support of platform asset lifecycle management.
Assist in scoping, simulating, and performing disaster recovery-related exercises.
Create and maintain appropriate documentation to ensure others can successfully support customer infrastructures.
Document requirements and contribute to project plans for peer review.
Engage additional Flexential or partner resources as necessary.
Maintain in-depth technical knowledge of Flexential product and service offerings.
Participate in team cross-training, knowledge transfer and best practice dissemination.
Serve as an escalation point for technical problems in a support setting.
Work in a team environment with issues escalated by Flexential Service Support or other groups within Flexential.
Troubleshoot difficult problems and recommend appropriate actions, enlisting peer and vendor support as needed.
Provide assistance cross-functionally in support of Windows, Linux, and ESXi performance troubleshooting and optimization.
Monitor and correct performance issues, preferably in a proactive manner.
Proactively manage customer issues and communications while working toward resolution.
Develop Method of Procedure (MOP) documentation, for repeatable and complex, customer service requests.
Participate in rotating on-call responsibilities for customer support requests.
Demonstrate in depth knowledge of the solutions and technologies that support the customer’s current and future environment.
Demonstrate an ability to communicate to both the technical and management teams in an effective manner.
Provide thought leadership for the customer in technology and technical solutions.
Demonstrate a desire to understand the customer’s business and meet the customer’s needs as a primary focus.
Demonstrate being trustworthy by being credible and reliable.
Provide current state analysis and future state recommendations of customer technical environment.
Occasional travel may be required.
Perform other duties as required and assigned.
6+ years IT Experience with VMware ESXi Implementation and Support.
4+ years experience with Cisco UCS.
4+ years experience with Dell or Other Vendor rackmount server solutions.
4+ years experience with Zerto.
5+ years experience, with a strong infrastructure engineering and administration background, in one or both of the following technical areas:
Managing multisite network technologies (Router, Firewall, Switch and Load Balancer technologies)
Data Protection (Configuration, Datasets, Schedules and Retention Policies)
Storage (Storage Architecture, Capacity Management, Change and Configuration Management)
Bachelor of Science in Computer Science, Engineering or other technical discipline with 5 years equivalent IT experience.
Cloud related certification or formalized training (VMware VCP).
Experience in a service provider, consulting or professional services environment.
Experience with managing vCloud Director.
Experience with Commvault, EMC Avamar, Data Domain, Veeam or Rubrik a plus.
Experience with EMC, Netapp, Infinidat, Hitachi or Object Storage platforms.
Project management experience.
Knowledge / Skill / Ability
Department is highly visible and paramount to customer satisfaction.
Ability to work in a fast paced, SLA-bound, 24x7 service provider environment.
Practical understanding of a large breadth of infrastructure technologies under support.
Effectively prioritize reactive and proactive activities.
World-class customer service and communication skills.
Ability to quickly assess problems and execute a viable plan of action.
Strong communication skills (oral and written) required.
Strong conflict resolution skills.
Knowledge of ITIL and Agile process and how they relate to architecture and project delivery.
Base Pay Range: Annualized salary range offered for this position is estimated to be $90,000k/yr. - $115,000k/yr., however, the actual pay range depends each candidate’s experience, qualifications, and job location.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long Term disability
Unlimited Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Rewards and Recognition Program
Benefits are subject to change at the Company’s discretion
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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