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Computer World Services (CWS)Corporation Medical IT Support Analyst - Intermediate - 2469/1632/9383 in Scott AFB, Illinois

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Job Description

With over 30 years of experience, Computer World Services, Corp. (CWS) provides a wide range of IT services to 21 distinct federal customers with experience in all 50 states and territories, Europe, and Asia. CWS provides IT solutions and end-to-end Network Operations to federal customers around the globe, including the United States Air Force (USAF), The Department of Department of Defense (DoD) as well as civilian federal agencies.


The Air Mobility Command (AMC), Surgeon General, Medical Information Technology (IT), Network & Desktop Support Services (DSS) seeks deployment, training, information assurance, ad hoc enhancement support, integration, and support requiring staffing and technical expertise that meets the HQ AMC/Surgeon General (SG)?and base Communications Squadron (CS) needs. The program’s AE Electronic Health Record (AE EHR) and Armed Forces Health Longitudinal Technology Application (AHLTA)?requires services and software updates for devices in sustainment of the AE EHR and AHLTA-T CCATT Modules and requires on-site Medical IT Network and Desktop Support Services for HQ AMC/SG and the 375 MDG at Scott Air Force Base, IL.?

CWS is seeking an onsite Medical IT Support Analyst - Intermediate at Scott Air Force Base, IL provide Medical IT support and sustainment of the AE EHR capability as well as support of HQ AMC/SG IM/IT program integration at Scott Air Force Base, IL Provides Level I support to end users for computers, medical applications, systems, devices, accesses, and hardware issues.

Key Tasks and Responsibilities

+ Provide operational support include fielding, technical expertise, maintenance, and sustainment for hardware, software, and technical writing to maintain mission readiness. Configure, integrate, distribute, and troubleshoot various personal computer (PC)-based microcomputers, printers, and associated software applications which might include COTS and locally developed utilities and application software.

+ Plan, analyze, troubleshoot, integrate, install, operate, maintain, train, document, and administer services for existing and future EHR and integrated medical IT systems.

+ Provide technical support and perform repair and maintenance.

+ Receive, track, coordinate, and resolve job requests, from receipt through completion, using existing Government applications so that all customer requests are managed IAW established parameters. that all customer requests are managed IAW established parameters and keep the COR apprised of significant changes in workload status via the monthly meeting.

+ Maintain the centralized hardware tracking system that supports hardware problem resolution and distributes general information concerning security updates and group policies.

+ Provide Level 1 system support via telephone and in-person training as required.

+ Provide continuous process improvement using customer feedback, analysis, and audits.

+ Support Operational global CCATT and other Medical exercises where electronic health records are used on site.

+ Support all medical electronic health equipment during and prior to global exercises.

+ Provide research on new IT equipment specifications for upgrade efforts.

+ Poutine troubleshooting and maintenance of AE EHR and AHLTA-T CCATT Module hardware including servers, clients, printers and network hardware.

+ Verify server and client configurations and interfaces with local Information Assurance (IA) and networking entities for network connectivity. Verify server and client configurations and interfaces with local Information Assurance (IA) and networking entities for network connectivity.

Education & Experience

+ Bachelor’s degree. Experience and related commercial certifications in related field can substitute for formal education

+ Typically requires 3-5 years of related experience

+ 4 years working in network, systems, or telecommunications management operations


+ Relevant commercial certifications are desired

+ Remain current and certified in DOD 8570.01-M qualifications

Security Clearance

+ Active Secret Clearance granted by The Department of Defense (DoD)

+ US Citizen or permanent resident

Other (Travel, Work Environment, Administrative Notes, etc.)

+ Might be required to travel to CONUS and OCONUS locations as directed by the COR.

EOE AA M/F/Vet/Disability

EEO is the Law: