Rose International Inc. Support Service Specialist in Schaumburg, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6208624 Position Title: Support Service Specialist Position Number: 301934Location: Schaumburg, ILDesired Skill Set: Call Center, Customer Service, Filing, MailPosition Description: **C2C and STEM-OPT are not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Anticipated Start Date: 12/10/2018Anticipated End Date: 3/29/2019Title: Sr On-Site Services SpecialistLocation: Schaumburg, IL 60196Qualifications: Demonstrate professional customer service Sorting and distributing mail Metering mail Fulfillment Running folding/inserter Lifting/pushing up to 25lbs Standing/Walking most of the day, limited sitting Excellent customer service skills. Good PC skills. Good organizational skills and ability to prioritize. Mathematical and filing skills. Ability to use office machines and technical equipment. Responsibilities/POSITION PROFILE: Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES: Runs high volume copy machines and performs binding and finishing work. Operating high volume document imaging systems. Operating document image handling software. Operating MS Office and Email systems for opening, sending and retrieving files. Opening, saving and transferring PC files based on established protocols. Accessing document management systems via established protocols. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer''s buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap mach ine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Performs other duties as assigned. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)