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Advanced Technology Services Service Desk Analyst in Schaumburg, Illinois

Service Desk Analyst

IT / Computer / Software Palm City, Florida Schaumburg, Illinois

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Description

Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI.Click to learn more about ITS (https://www.innovativetech.com/about/)

Responsibilities:

  • Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements

  • Providing quality customer support from an information technology (IT) Help Desk and/or Call Center

  • Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems

  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

  • Support of Associate PC Help Desk Technician, and other Level I Technicians

Qualifications:

  • Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience

  • A+ Certification preferred

  • Previous experience providing customer services (not necessarily support) over the telephone

  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles

  • An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred

  • Intermediate knowledge of the functional specifications of software, networks, and hardware

Benefits:

  • Medical/dental plans

  • Prescription drug program

  • Vision plan

  • 401(k) with company match

  • Tuition reimbursement

  • Flexible spending account

Development and Training:

  • Development is at the core of what we do and ITS is committed to providing our employees with the opportunity to expand their skillsets. You’ll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

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