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Robert Half International Help Desk Analyst I in SCHAUMBURG, Illinois

Description

Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is based in the Schaumburg, Illinois area and is a long-term temporary opportunity.

Your responsibilities

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally

  • Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

Requirements

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Proficiency in Microsoft Office 365

  • Laptop Hardware experience

  • Comprehensive knowledge of Data Migration

  • Knowledge of MS Windows 10

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Experience in user administration and bug fixing in a client server environment

  • Basic networking concepts

  • Experience with IT support ticketing systems

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: SCHAUMBURG, IL

Date Posted: October 21, 2020

Employment Type: Temporary

Job Reference: 01310-0011597056

Staffing Area: Technology u0026 IT

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