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The Computer Merchant, Ltd. German Help Desk Analyst in Schaumburg, Illinois

Reference # : 20-01259 Title : German Help Desk Analyst Category: Information Technology

Location :

Schaumburg, IL

Position Type : Right to Hire Experience Level : 1 Years Start Date / End Date : 06/29/2020 / 12/25/2020

Description Client is looking for a German speaking Help Desk Analyst to join their team at their corporate office in Schaumburg, IL.

  • Fluent in both German and English required

  • Monday-Friday: 1am-10am CST schedule

Responsibilities will include:

  • German/English technical support for international clients in Europe.

  • PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements

  • End user support; Windows 7/10, O365 and MS Office apps

  • Providing quality customer support from an information technology (IT) Help Desk

  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

Qualifications will include:

  • Must be fluent in German with all forms of communications including, speaking, reading, and writing.

  • Associate degree or equivalent and 1-3 years technical experience

  • Ability to work Monday-Friday 1:00AM-10:00AM CST

  • A+ Certification preferred

  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles

  • Troubleshooting skills in PC software, operating systems, applications, networks

Equal Opportunity Employer Veterans/Disabled.