Aerotek Senior Customer Service Rep (2nd Shift) in ROSEMONT, Illinois
Great job opportunity with a company that is raising mobile health to new heights! A pioneer in remote patient monitoring, who revolutionized healthcare with the first Mobile Cardiac Outpatient TelemtryTM system! Why work here?! Continuous growth opportunities, lots of employee engagement: yearly carnivals and holiday celebrations, potlucks, giveaways, swag rewards, and more!!
MUST BE OK WITH 2ND SHIFT. THIS POSITION IS 2ND SHIFT ONLY FOR NOW, 3PM-MIDNIGHT.
The Patient Services Inbound Representative is responsible for providing support to patients with heart monitor device; may also assist with basic level troubleshooting (resetting/setting device).
Identify problems, troubleshoot, and provide advice to product users as well as coordinate with other departments to resolve problems.
The essential functions of this role will specifically revolve around fielding incoming calls from patients who have been prescribed heart device; these could range from checking into basic billing issues, verifying information, or assisting with device "management"
Devices are connected to a "cell phone" device; patients may need assistance connecting device, activation/deactivation, or resetting device
Representative may be responsible for assisting with basic insurance questions (research, navigation through computer portals/sites)
Verification of receipt of device
Assist with inputting patient information/updates to information/correcting any mistakes and errors
Respond to customer inquiries in analyzing complaints, diagnosing probable causes, systematically eliminating alternatives, provide troubleshooting solutions
Educate patients as appropriate and follow-up as necessary.
Provide customer product support and technical issue resolution via phone
Additional Skills & Qualifications:
Relevant Work Experience: One to two (1 to 2) years of customer service and/or product support experience, preferably in a call center environment
Will do training in office and can work remote afterward IF performance is going well
Contract 2 hire
THIS POSITION IS 2ND SHIFT ONLY FOR THE TIME BEING! ONLY APPLY IF YOU ARE OPEN TO 2ND SHIFT! 3PM-MIDNIGHT!!
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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