Aerotek Patient Services Representative in ROSEMONT, Illinois
The Patient Services Inbound Representative is responsible for providing support to patients with heart monitor device; may also assist with basic level troubleshooting (resetting/setting device).
-Liaison between patient and clinical staff regarding device
-Identify problems, troubleshoot, and provide advice to product users as well as coordinate with other departments to resolve problems.
-The essential functions of this role will specifically revolve around fielding incoming calls from patients who have been prescribed heart device; these could range from checking into basic billing issues, verifying information, or assisting with device "management"
-Devices is connected to a "cell phone" device; patients may need assistance connecting device, activation/deactivation, or resetting device
-Representative may be responsible for assisting with basic insurance questions (research, navigation through computer portals/sites)
-verification of receipt of device
-Assist with inputting patient information/updates to information/correcting any mistakes and errors
-respond to customer inquiries in analyzing complaints, diagnosing probable causes, systematically eliminating alternatives, provide troubleshooting solutions
-educating patients as appropriate and follow-up as necessary.
-Provide customer product support and technical issue resolution via phone
-Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions
-Follow up with customers when necessary to confirm resolution of problems
-Respond to customer support requests with a sense of urgency and professionalism
-Ask questions to determine nature of problem and follow through with troubleshooting process
-Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures
-Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary
-Proactively identify and report potential problems or issues to supervisor and management
-Document all patient and device related complaints electronically
-Education: High School Diploma or General Educational Development (GED) required
Customer Service, Patient Information, Microsoft, Call Center Support, Inbound Call, Data Entry
Top Skills Details:
Additional Skills & Qualifications:
Relevant Work Experience: One to two (1 to 2) years of customer service and/or product support experience, preferably in a call center environment; phone-based support skills preferred
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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