Cardionet Clinical Supervisor in Rosemont, Illinois

This job was posted by : For more information, please see: JOB ID:-1412Essential Job FunctionsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of the position include, but are not limited to, the following duties:Maintain a technician floor schedule most conducive to the daily floor demands.Assist monitoring performance of clinical staff to include; attendance reports, productivity reviews, quality reviews.Perform technician counseling as needed.Maintain technician level training and update as necessaries I and II duties as needed.Assist clinical/site manager, IT, education, customer service and clinical staff as needed.Answer all non-ACD clinical phone lines.Assist in covering shifts when "call outs" occur.Assist in the implementation and enforcement of policy, procedure and process.Support technicians/management at all times this is to include but not limited to; availability to support the business needs.Provide all technicians a positive attitude to promote team.Keep floor working at all times to meet KPI standards; keep hold times low, keep initial review times low.Physician notification completed in a timely manner.Coordinate to maintain service backlogs.Take clinical escalation calls and interact with patients/clients when necessary.Report and complete in of any complaints made by patients/clients input modified criteria and/or follow up with verbal orders received from accounts.Performs other duties and responsibilities as assigned. Knowledge, Skills, and Abilities Holds self-accountable to the highest level of confidentiality, professionalism, and business knowledge. Applies discretion and sound judgment at all times. Works successfully independently or in team environments.Maintains technical awareness consistent with modern day computer applications (i.e. Word, Access, Excel, PowerPoint, MS Project, or other programs as needed for the role). Use reporting/query tools as needed for role.Identifies the unique needs of customers (internal and external) and creates solutions that mutually add value to customers. Gets customer information. Talks and acts with customers in mind. Commitment to build and maintain respectful productive relationshipsEffective oral, written, and listening skills.Education, ExperienceHIGH SCHOOL3 YEARS RELATED EXPERIENCE Computer SkillsHigh level of computer literacy with spreadsheets, word processing and database software and/or business systems (word, access, excel, powerpoint, ms project, and graphic software.) And hold an ability to understand concepts governing relational database structures, use reporting/query tools. Bio Telemetry is an equal opportunity employer who strictly prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran's status, or any other characteristic protected by law. Affirmative action will be taken to ensure that all employment decisions, including but not limited to those involving recruitment, hiring, promotion, training, compensation, benefits, transfer, discipline, and discharge, are free from unlawful. For more details go to URL