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NOW Foods NOW Foods O/F Supervisor - 2nd Shift in Roselle, Illinois

NOW Foods O/F Supervisor - 2nd Shift

Location:Distribution Center (Roselle, IL)

Department:OF - Indirect


Funded by Elwood Richard in 1968,NOW Foodshas grown from a small, family operation to a highly-respected manufacturer of natural health products. Today, NOW Foods manufactures and distributes over 1,400 dietary supplements, natural foods, sports nutrition, and personal care products. NOW’s state of the art manufacturing facilities are GMP-certified, and our quality testing labs are among the best in the industry. The company has over 1,500 employees and its products are sold in more than 60 countries. The company remains family-owned and committed to its original mission: to provide value in products and services that empower people to lead healthier lives.

NOW offers a competitive compensation structure and a comprehensive benefit package which includes medical, dental and vision plans from tier one companies, Paid Time Off, 401k match up to $6,500 per year, educational assistance and company-paid disability and life insurance. NOW employees also enjoy a wide array of unique benefits such as company-paid profit sharing, quarterly bonuses, employee discount, wellness program, company-paid Teladoc and Rx’nGo, and much more! Many of our benefits are 100% paid by NOW – this is why NOW Foods has been awarded as one of the “101 Best & Brightest Companies to Work for” in ChicagoTHIRTEENyears in a row, and on the National LevelEIGHTyears in a row!

To learn more about NOW Foods,, like us on Facebook, or follow us on Twitter on Instagram


Working the3rd Shift (9:30 PM-6:00 AM the following day), the O/F Supervisor supervises, assists and coordinates activities of workers engaged in order picking, verifying, and preparing customer orders for shipment and keeping records on the progress of customer orders by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Studies customer orders and assigns equitable distribution of workload among order pickers to ensure timely and efficient processing of orders and to determine shipping priorities, work assignments, and shipping methods required to meet shipping schedules. Screens orders for problems, including freezable products in winter, meltable products in warm weather, improper levels of empty gelatin caps and related substances.

  • Oversees order picking activities to ensure accuracy, completeness and good condition of shipments, and that shortages are listed. Directs and assists order pickers to locate and pick orders from manual work orders and place product in boxes in preparation for shipment. Directs and assists order pickers to assemble customer orders from stock and place orders on pallets, mark materials with identifying information, and convey orders to packing station or shipping department.

  • Directs movement of orders from warehouse shelves, through order picking, verifying, and packing.

  • Determines when to ship orders and compiles records of filled orders including weight and shipping charges. Prepares bills of lading.

  • Directs movement of shipments from packing area to shipping docks. Ensures that proper instructions are given for shipping and packing.

  • Adjusts errors and customer complaints. Obtains and evaluates complaints related to order picking and packing, and discusses them with subordinate responsible for the error.

  • Studies and standardizes procedures to improve efficiency of subordinates.

  • Communicates with other departments to fulfill customer orders.

  • Complies with safety and GMP requirements.


  • Supports a culture of safe production and operations; follows all safety procedures.

  • Responsible for safety performance in respective area.

  • Responsible for incident investigations, job hazard analyses, risk assessments, inspections, training, employee involvement, and enforcement of workplace health and safety policies and requirements.

  • Acts as the primary communicator of safety information in the department.

  • Encourages employees’ participation in the safety effort.

  • Fulfills responsibilities as outlined in the company safety management plan.


  • Supervises employees in the Order Fulfillment Warehouse.

  • Responsible for the overall direction, coordination, and evaluation of department utility personnel.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree (B. A.) from four-year college or university preferred and/or three to five years' related experience in supervisory or lead position.


  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers or coworkers.


  • Ability to perform basic math functions of addition, subtraction, multiplication and division, and to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.

  • Ability to apply concepts of basic algebra and geometry.


  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Ability to operate forklift truck and previous experience with order picking and/or general warehouse procedures required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and/or walk; ascend and/or descend stairs; use hands to finger, handle, feel and/or use tape dispensing gun, reach with hands and arms; and talk or hear. The employee is occasionally required to access product on floor or low shelves; and to operate a hand truck or forklift with a 24 inch step. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The employee must regularly lift, move (in some cases drag items), slide, raise and/or place:

  • Pallets from floor onto side, move up to 10 feet and return to original position at a weight up to 55 lbs.

  • Up to 55 lbs. from 5 inches off the ground up to 36 inches high and return to original position.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

It is the policy of NOW Foods to prohibit discrimination of any type, and to afford equal employment opportunities (EEO) to all employees and prospective employees, without regard to race, color, religion, gender, national origin, age, disability, sexual orientation or any other characteristic protected by law.