Live Nation Support Specialist in Rolling Meadows, Illinois
Who are we?
Ticketmaster is the world's leading live event ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Ticketmaster Resale, headquartered in suburban Chicago, is one of the largest online resale marketplaces for premium event tickets and a subsidiary of Live Nation Entertainment. We feature a comprehensive online inventory of premium seating to sports, concert and theater events, driving over $1B of transactions. We’re passionate about creating memorable event experiences for all our customers and career building opportunities for our team. At Ticketmaster Resale, we value results. We are looking for top talent with drive and insight, professional curiosity, innovation, creativity and the ability to execute efficiently. If this sounds like you, read on!
Ticketmaster Resale is looking for a Support Specialist to support our new marketplace services ticketing platform. In this role, you will be interacting with our clients daily answering questions and resolving technical issues in order to ensure their continued success. Ticketmaster continues to innovate in the ticketing space and is expanding its footprint. As an active member of our team, your work will have a big impact on the ticketing industry.
What we are looking for – a passionate, ambitious professional who can:
Communicate in a timely, professional and informative manner both internally and externally
Discern between critical and non-critical issues in order to best serve our clients
Take ownership of client issues from beginning to end by working with teams across the organization
Partner with appropriate teams to communicate ideas and problem solve issues
Consistently stay up to date on the evolving features of the ticketing industry
Answer vender inquiries regarding ticket sales, order status, fulfillment
Answer peer inquiries regarding vender contact
Coordinate and fulfill web transactions to ensure prompt and accurate order processing
Resolve vendor fulfillment problems, investigate delivery/barcode issues, and work with technical team to find resolution
Ensure all electronic delivery orders have been filled and work with vendors to obtain tickets prior to the event
Responsible for thorough and accurate documentation of vender and peer interactions
Communicate effectively with peers and vendors both verbally and through email
Provide assistance to peers and management on daily tasks, special projects, and resolution of issues
Requirements and Qualifications:
2+ years of Inside Sales / Customer Service experience
Ability to manage multiple tasks in a fast paced environment
Proven problem solving skills with attention to detail and follow-up
Ability to respond effectively and quickly to peers and vendor’s needs and issues
Possess excellent organizational skills
Strong communication skills; a team player with excellent interpersonal skills
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Able to adapt to changes in a rapidly evolving industry
Possess high competency level in MS Office products and the internet
Availability and willingness to work a flexible schedule, including nights, weekends and holidays
Experience with Sales Force a plus
Experience within the ticketing industry a plus
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.