Verizon Implementation Supervisor in Rolling Meadows, Illinois

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Implementation SupervisorThe Implementation Supervisor is a senior professional and leader amongst the Implementation Specialist group. This position is responsible for delivering the implementation results of the implementation specialist team by driving active use of the Verizon Connect WORK SaaS product and providing an extraordinary customer experience. In addition to driving the implementation framework, the team lead will be developing toward a management position and will be expected to assist in the development and execution, as well as the training and development of the existing and newly hired implementation specialists.As a player/coach, the team lead will also manage a percentage of customer account onboarding projects as determined by senior leadership, to remain close to the product and maintain their technical skills and understanding of the implementation process.

Responsibilities:

  • Ensure all aspects of the implementation process/framework are being practiced.

  • Drive compliance of SFDC record keeping.

  • Assess and communicate performance of employees and provide recommendations to management on appropriate corrective measures.

  • Drive KPI attainment across the Implementation Specialist team.

  • Coach and help develop new and existing team members.

  • Manage a segment of customer implementations as determined by senior leadership

What we’re looking for...

  • 2 or more years of management experience

  • 3 or more years of SW Implementation experience.

  • SMB Sales experience preferably in a SaaS environment

  • Bachelor’s degree, preferably Business or Communications

  • 3-5 years’ experience in Implementation or Professional Services

Even better if you have:

  • Ability to influence without management authority; Demonstrated leadership qualities in non-formal setting

  • Strong emotional intelligence, ability to develop and maintain professional relationships at all levels

  • Complex and creative problem solving skills, strategic thinking

  • Ability to work effectively in a dynamic and rapidly growing environment

  • Exceptional professional presence with strong written and verbal communication skills

  • Strong negotiation skills; high level of leadership influence

VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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