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ATS Automation Controls Field Service Technician in Rolling Meadows, Illinois

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Date:Oct 13, 2020

Location:Rolling Meadows, IL, US, 60008-3833

Company:ATS Automation

Job Description

Essential Job Duties:

  • Troubleshoot, repair, and maintain the industrial equipment manufactured by the Comecer Group at customer sites

  • Provide remote technical support by telephone and online when practical

  • Diagnose and address equipment issues

  • Interpret mechanical drawings as well as electrical and pneumatic schematics

  • Demonstrate equipment operation & analyze malfunctions

  • Advise management on customer satisfaction & product performance; make suggestions for improvement

  • Serve as a support engineer to customers for Controls Engineering issues

  • Ship and receive customer orders, stock shipments, and installation equipment

  • Order and track spare parts and consumables inventory

  • Organize user manuals, recommended spare parts lists, and technical documentation related to the installed equipment

  • Utilize internal FUSION software to create and track machine issues using service tickets

  • Create work reports and other service documentation and update internal records using FUSION

Additional Information

Knowledge, Skills & Abilities:

  • Industrial Technical diploma with Mechanical / Electrical emphasis or equivalent experience

  • 2-5 years of experience in a hands-on Controls-focused Service Technician role

  • Well versed with debugging and programming adjustments to Comecer equipment; Siemens and Rockwell PLCs/HMIs, PCs, and other controls software utilized in Comecer solutions

  • Aptitude to interpret mechanical drawings and electrical schematics

  • Familiar with NEC & NFPA 79 & international electrical standards

  • Experience troubleshooting electrical and mechanical faults on industrial equipment using appropriate instrumentation and controls interfaces

  • Moderate proficiency with Microsoft Office products

  • Experience with JD Edwards preferred

  • Excellent interpersonal & communication skills

  • Willingness and ability to travel up to 70% both domestically and internationally

  • Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function

  • Ability to read, speak, write, & understand English in a professional matter