Work in Illinois Manufacturing Jobs

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HEALTHSTREAM INC Application Support Analyst in Rolling Meadows, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7891143

A growing healthcare technology firm is looking for a Application Support Analyst to support clients with their technical needs and advise the clients on advanced elements of the product.

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The candidate?s skills, previous experience and career goals will largely dictate the specific responsibilities of this position.? The core responsibilities of this position are to address support tickets that are both technical and non-technical, product use, and educational in nature.?

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The ideal candidate is someone that is looking to further advance their career, is an excellent and energetic communicator, and can provide excellent customer service.? Prior experience as a support analyst, web designer, database developer, or experience with development and software technologies such as document management systems or front-end website platforms such as SharePoint, Joomla, WordPress, is required.

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A candidate that is or feels capable of handling as many of the responsibilities and skills below will have the greatest success in getting and succeeding in this position.

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ESSENTIAL DUTIES OR RESPONSIBILITIES

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+ Responsible for handling customer support inquiries in the form of phone calls, emails and web submissions.?

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+ Configure client installations to connect to Microsoft Azure A/D or local Active Directory for authentication.

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+ Oversee, schedule and perform installed or SaaS (cloud/hosted) customer installations.

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+ Execute periodic custom database scripting to import or update the data from client provided files or instructions.

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+ Perform graphics installations of our product for both new implementations as well as graphic refreshes.

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+ Take part in Quality Assurance (QA) testing for Final QA.

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+ Contribute in the regular rotation of on-call support.

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+ Assist with certain infrastructure and technical operations tasks as assigned.

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Equal Opportunity Employer?minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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