Responsible for overall cleanliness and appearance of the building. Supervises and coordinates working activities of the Environmental Services technicians, ensuring compliance with policies/procedures and all regulations and standards. May work overtime, alternate shifts, weekends and holidays due to staffing.


  • Supervises scheduling and assignment of duties to provide adequate staffing for the department, revising as needed according to census and staffing changes. Responsible for ensuring all scheduled procedures are completed per shift. Includes completion of daily assignment schedules and shift log. Project work which includes floor care.

  • Evaluates, set standards for, and monitors the safe usage of cleaning materials, supplies, and equipment by partners according to Mercyhealth and all regulations and standards. Includes ensuring equipment repairs are done in a timely manner. Maintains accurate and cost effective inventory of cleaning materials, supplies, and equipment.

  • Develop partners to ensure retention of most effective partners by assessing needs, addressing and documenting performance and behavior strength/weakness through the timely use of coaching, feedback, performance appraisals, corrective actions, and termination procedures. Includes recommending partners for transfers, promotions, and other training, etc.

  • Conducts routine partner meetings to provide ongoing training to partners in the use of new equipment and cleaning methods which includes: horizontal surface cleaning, patient, non-patient areas, flooring, windows, walls, all waste and isolations, etc. Trains on proper use of keys and pagers. Maintains knowledge of current trends and developments in the field in order to enhance expertise.

  • Coordinate with Human Resources to effectively interview, select and hire partners as needed to maintain budgeted FTE’s and accomplish department service/business goals.

  • Proactively inspects and evaluates the physical condition of the hospital, completing daily quality audits of dismissal rooms and other areas of assignment, recommending facility repairs, etc. and reporting unsafe areas to improve sanitation, appearance and efficiency. Routinely tours facility to observe partners and ensure cleaning is being done safely and in compliance with all guidelines. Maintains records of all inspection findings.

  • Routinely inspects EVS closets and carts to ensure proper chemicals are being used. Discusses findings on daily inspections with partners and follows up as needed. Put stock supply away. Maintain supply room. Inspect packing slip for accuracy. Create orders.

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training partners; planning, assigning, and directing work; appraising performance; rewarding and disciplining partners; addressing complaints and resolving problems.

  • Assists manager in special projects and research to update techniques. Includes gathering and maintenance of statistical data and reporting systems, square footage, cost savings, partner performance, etc. Participates in the evaluation of new products, equipment procedures, floor coverings, drapes, furniture, etc.

  • EPIC and EVS Software (reports and dashboard)

  • Knowledgeable of all waste types and proper handling, transport and disposal.

  • DOT BioHazard Materials Training

  • Attends committee meetings. Continue with on-going education. Works closely with new partners, completing department orientation, one-day training, ensure training record is kept current.

  • Keeps manager, supervisor and customers informed of needed information. Follow-up with concerns in a timely manner.

  • Maintains a working knowledge of audio visual equipment.

  • Monitor partners worked hours on payroll system.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality- Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service- Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering- Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost- Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

High school graduate or equivalent. Prior supervisory experience preferred. Three to five years of cleaning experience preferred.

C.H.E.S.T./C.H.E.S.P. preferred

ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Ability to read andinterpretdocuments such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of partners. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and to compute rate, ratio, and percent; and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and to deal with problems involving several concrete variables in standardized situations. Knowledge of Microsoft Office, including Excel, Word, and PowerPoint. Other software programs – EPIC

WORK ENVIRONMENT The noise level in the work environment is usually moderate. Occupational Exposure: Category A- All partners in the specified job classification have occupational exposure. While performing the duties of this job, the partner is frequently exposed to wet and/or humid conditions; fumes or airborne particles and toxic/caustic chemicals.

AGE OF PATIENTS SERVED Neonate (birth – 28 days) Infant (29 days – less than 1 year) Pediatric (1 year – 12 years) Adolescents (13 years – 17 years) Adult (18 years – 64 years) Geriatric (65 years and older)

INFORMATION ACCESS Partner may access patient care information needed to perform their job duties.

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the partner is regularly required to perform repetitive motions related to the following: stand, walk, finger, handle, grasp, feel, push, pull and reach with hands and arms. The partner is frequently required to climb (using step stool or ladder), balance and stoop, kneel, twist, bend, crouch, or crawl. The partner must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision, depth perception and ability to distinguish color-coded items – linen bags, signs & symbols, etc.

LEVEL OF SUPERVISION Supervised by Manager and/or Director. Work is performed according to standard practices and procedures with some independent judgment required.

SUPERVISES Directly supervises partners in the Environmental Services Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training partners; planning, assigning, and directing work; appraising performance; rewarding and disciplining partners; addressing complaints and resolving problems.