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Health Conservation Incorporated QA Manager in Rockford, Illinois

QA Manager

National provider of OSHA required occupational health screening services is looking for a Quality Assurance Specialist to fill a Management position and complete our team. The ideal candidate will possess a curious mind and outstanding communication skills both verbal and written. Critical thinking and problem solving ability are a given.

This is a service business not a manufacturing company.

Quality Assurance Manager Duties and Responsibilities:

  • Assess customer requirements, balancing with internal standards, and objectives to a mutual understanding and satisfaction.

  • Monitor the accuracy and completeness of work output of a Planner and several Schedulers consisting of written appointment confirmations before release to customers.

  • Manage and monitor customer service standards and objectives

  • Communicate quality standards internally and externally.

  • Interact with customers to solicit their feedback.

  • Regularly analyze quality data and suggest actions based on collected data.

  • Manage the log of quality reports and other quality documentation.

  • Recommend and implement improved procedures as may be necessary to ensure quality and sustainability of service delivery and deliverables

  • Maintain database of all quality reports, statistics, and other documents for future use and reference.

Quality Assurance Manager Requirements and Qualifications

  • Four-year university education with BS or BA degree in Business Management, or Computer Science administration or relevant field. Minimum 3 years? experience in Quality Management

  • Strong Leadership and time-management skills

  • Exceptional writing skills

  • Familiar with ISO and Six Sigma driven applications and policies that drive continuous improvement

  • Excellent numerical skills and understanding of data analysis/statistical methods.

  • Knowledge of and experience with relational databases such as Microsoft SQL Server, Oracle Database, MySQL and IBM DB2.

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