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QuEST Global Operations Lead Support in Rockford, Illinois



Operations Lead Support

Job Description:

Essential Job Functions:

QuEST is seeking an individual to join our team in Rockford, Il. The individual will be working as an Operations Support to Operations and Program Managers where he/she will be responsible for closing out several action items, providing shop floor status and working to push units through the shop floor. The individual must be capable of working on a multidiscipline team, familiar with shop floor production flow and have great communication skills to report out to the team.

Responsibilities include but are not limited to:

  • Support programs of various production stages from development to production by ordering and tracking unit hardware

  • Attend department meetings, manage actions and conduct follow-up with owners

  • Act as a liaison between program schedule and supply base to ensure most accurate lead times are factored in to the proposal.

  • Identify long lead parts such as castings, bearings, gears, etc. and gather historical lead time data.

  • Work with internal customers such as engineering, Quality, shop floor, shipping and receiving, and other departments.

  • Act as liaison between program, engineering and operations

  • Contribute to creation and maintenance of manufacturing plans as well as hold assembly readiness meetings

  • Occasionally work with external suppliers to follow up on lead times, schedule and ship dates.

  • Work with shop floor personnel to document, push through shop floor then ship units.

  • May provide weekend support for items that require quick customer turnaround

  • Coordinate production parts through shop floor and various departments and provide status to the team

Secondary Job Functions:

At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles, tasks, and opportunities include:

  • Execution within multiple services

  • Project Management: Execution and Support

  • Onboarding and Professional Development: collaborate and mentor QuEST Team Members

  • Cross-functional teams

  • Quality Management and Continuous Improvement


  • Minimum AS degree with production support experience or equivalent

  • Proficiency with Microsoft Office tools are required

  • Experience with SAP, or other MRP system, strongly preferred

  • Ability to read and interpret blueprints a plus

  • Strong communication, team work, self-motivation, and organizational skills

  • Candidates must be US Citizen

Location: Rockford, IL

Travel: Up to 10%

Compensation Type: Hourly Non-Exempt

Status: Full-Time

Auto req ID:


Job Type:

Full Time-Regular

Assignment Country:

United States

Total Years of Exp:

1 - 3

Education Type:

Bachelor: Technical

Assignment State:


Assignment Location:


Experience Level:

Entry Level