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Advanced Technology Services IT Support Specialist in Rockford, Illinois

IT Support Specialist

IT / Computer / Software Rockford, Illinois



Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI.Click to learn more about ITS (

ITS is currently looking for a Field Service Representative Associate for our client located in Rockford, IL. This is a full-time position with benefits! Shift is Monday - Friday from 9AM to 6PM and rotating weekends.Responsibilities:

  • Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products

  • Maintaining virus protection, OS service packs, general operations, and providing back-up and disaster recovery

  • Deploying, setup and configuration of PCs, Printers, and accessories.

  • Windows 10 Troubleshooting

  • Installation of Network printers, configuring, testing, adding users

  • Install and configure software

  • Troubleshoot, repair, and configure portable/mobile devices

  • Handling print queue issues

  • Managing PC loaner program

  • Managing the PC refresh for the office


  • Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience

  • A+ certification preferred, or ability to complete within 6 months

  • Excellent communication and interpersonal skills

  • Help Desk/Service Desk experience

  • Ability to occasionally lift, move, and/or carry up to 50 pounds, and occasionally move up to 100 pounds with assistance


  • Medical/dental plans

  • Prescription drug program

  • Vision plan

  • 401(k) with company match

  • Tuition reimbursement

  • Flexible spending account

Development and Training:

  • Development is at the core of what we do and ITS is committed to providing our employees with the opportunity to expand their skillsets. You’ll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.#CB