Latitude, Inc. Desktop Support in Rock Island, Illinois
· Monday-Thursday: 8 hr days, usually 6pm to 2am
· Friday and Sunday are 4 hours each which fluctuates based on operations. Sometimes 8pm-mid, 10pm-2am
Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Evaluate, prioritize and respond to service requests with a resolution.
Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal.
Construct, install, and test customized configurations based on various platforms and operating systems.
Monitor and test PC performance and provide statistics and reports.
Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Maintain communications with end users to ensure systems continually meet business needs.
Place vendor service calls when necessary to resolve hardware or software failures.
Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives while maintaining the security and integrity of the data, system and network.
Generate metrics, project status reports and operating status reports for management and team members.
Provide service desk and technical support to users.
Perform routine problem analysis and resolution design for systems and applications.
High School Diploma.
2+ years of directly related experience in IT support (2 years of related education may substitute for years of experience).
Education or knowledge of the principles, methods, and techniques used in troubleshooting and support.
Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
Strong verbal, written and interpersonal communication skills.
Ability to work independently as well as cooperatively in a team-oriented environment.
Ability to successfully interact with all levels of management, other IT professionals and end users.
Strong analytic and problem-solving skills.
Associates or Bachelors degree in a related field.
5+ years of directly related experience in IT support.
Experience in a military enterprise IT environment.
Fluency in a foreign language.