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Job Information

Caterpillar, Inc. Service Info Project Lead 1 in Peoria, Illinois

Career Area:

Marketing / Sales / Product Support

Job Description:

Coordinates and leads a technical authoring team in the documentation of NPI and CPI projects for Medium Wheel Loaders, Defense Products, and OEM Transmissions, ensuring the completed projects meet customer expectations for content, accuracy, and timeliness.

This position leads a technical authoring team comprised of service information developers to complete various documentation on assigned NPI and CPI projects. Incumbents are experts in product knowledge and product servicing procedures for assigned products and in the SIS Authoring (ACM) process. Accountable for ensuring the work group completes the assignments on time and information is technically accurate and complete. Works with product groups, dealers and others to ensure appropriate service information is provided. Incumbents guide the information development process and assist work group members in gathering information from various sources to ensure service technicians have the information needed to maintain and repair assigned products.

Basic Qualifications :

  • Position requires a four year degree from an accredited college or university, preferably in a technical subject

  • 1+ year of technical writing experience

  • 1+ year of repair and maintenance experience in heavy machinery, automotive, motorcycle/ATV, agriculture, or aviation products

  • 5+ years of repair and maintenance experience in heavy machinery, automotive, motorcycle/ATV, agriculture, or aviation products are acceptable in lieu of a four year degree

Top Candidates Will Also Have :

  • Experience in structured HTML/XML authoring systems such as SIS Authoring/ACM

  • Previous experience writing service information for Caterpillar products

  • Technical authoring project management experience

Relocation Provided

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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