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Robert Half International Help Desk Analyst II in OAKBROOK TERRACE IL, Illinois

Description

If you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half Technology! This short-term temporary employment opportunity is based in the Oakbrook Terrace Il, Illinois area. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We also need the chosen candidate for the Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Covering alternative shifts when needed is often necessary with this Analyst job. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

Key responsibilities

  • Provide guidance to Tier 1 support and team members

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes

Requirements

  • Ability to work independently with minimal oversight

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Ability to multitask and communicate effectively with individuals of all backgrounds

  • Experience in one or more programming or scripting language

  • Comprehensive knowledge of Desktop Support

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

    • You might be a good fit for this position if you have a combination of superior customer service skills and technical aptitude

    • This position will be best given to a person with ITIL certification

  • Excellent written, verbal and social communication skills highly desired

    • You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: DOE

Location: OAKBROOK TERRACE IL, IL

Date Posted: February 23, 2021

Employment Type: Temporary

Job Reference: 01340-0011714641

Staffing Area: Technology u0026 IT

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