Lou Malnati's IT Support Analy... in Northbrook, Illinois

IT Support Analy...United States, IL, Northbrook


Job Description

Join the Lou Malnati's Family!

IT Support Analyst

Right now is a fantastic time to join the Lou Malnati’s family! We are growing quickly and have many exciting initiatives underway making us a fantastic place to work. Our company strategy is to continue growing – growing our people and our ability to bring authentic Chicago style pizza to more customers – while strengthening our company culture and people processes.

Responsible for maintenance and improvement of the Malnati Organization’s computer hardware and software systems at the corporate and store levels.

Essential Responsibilities:

  • Oversee maintenance and support of store-level point of sale hardware.

  • Provide on-call hardware and software support to all Malnati Organization locations.

  • Work with other members of the Information Technology department to provide software support for store-level point of sale software.

  • Oversee maintenance and support of the Malnati Organization’s corporate office and store-level workstation hardware and software.

  • Provide both technical support and third party application support to all departments of the Malnati Organization.

  • Work with third party vendors to troubleshoot point of sale and commodity hardware.

  • Manage an inventory of replacement parts for corporate and store-level hardware.

  • Educate store managers on triage-level software and hardware troubleshooting.

Essential Skills and Abilities:

  • Teamwork: A strong ability to work well with others toward achieving a common goal.

  • Commitment to Company values. Strong customer orientation.

  • Strong knowledge of Windows environments.

  • Strong knowledge of LAN/WANs, and information security.

  • Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users.

  • Must be detail oriented with the ability to think logically for interpreting and analyzing problems.

  • Ability to interpret, adapt, and apply guidelines and procedures.

  • Knowledge of current technological developments/trends in area of expertise.

  • Ability to travel to all Lou Malnati's locations and events.

  • Must have thorough knowledge of company products, services, policies and procedures.

  • Ability to be part of creating a safe, fun, efficient, positive team orientated environment.

Physical Demands and Working Conditions:

  • Work performed in office environment and restaurant when necessary.

  • Required to sit for long periods.

  • Required to use computer for long periods.

  • Ability to freely access all areas of the Corporate Office and store offices.

  • Ability to perform heavy lifting (up to 80 lbs.) on an occasional basis, when moving or relocating computer equipment.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Required to have reliable transportation, which is capable of securely transporting computer hardware.

Education and/or Training:

  • Required to read and write English, follow verbal and written instructions and use basic math.

  • Minimum of a bachelor’s degree required, preferably in a business or computer oriented field, or equivalent experience.

  • Two plus years of experience in computer-oriented field.

Job number:2443548

Category:Home Office

Location:IL, Northbrook, 3685 Woodhead Drive