AbbVie Service Asset Configuration Management Administartor in North Chicago, Illinois
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter (https://twitter.com/abbvie) , Facebook (https://www.facebook.com/AbbVieGlobal) , Instagram (https://www.instagram.com/abbvie/?hl=en) , YouTube (https://www.youtube.com/user/AbbVie) and LinkedIn (https://www.linkedin.com/company/abbvie) .
SACM Administrator – This resource would be responsible for maintaining the structure and integrity of the CMDB; adhering to all principles and standards defined by the AbbVie CMDB owner, including:
Working closely with CI Owners and Configuration Operations Managers, and technical subject matter experts to ensure the Configuration Management Database (CMDB) is kept up to date.
CMDB process performance and data integrity
CMDB Integration data integrity
Responsible for Bulk Loads update required by platform owners
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
Coordinate and solve complex technical data and transformation issues.
Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
Answer “how to” technical and application configuration questions.
Develop, maintain, and execute reports to ensure system operation meets performance targets.
Create and maintain system design and operations documentation.
Complete other duties as assigned.
Bachelor's Degree with 7 years’ experience; Master's Degree with 6 years’ experience; PhD with 2 years’ experience.
5+ year’s ServiceNow experience with emphasis in ServiceNow Administration/Developer
Highly desirable ServiceNow experience: CMDB, Asset Management
Experience following Systems Development Life Cycle processes
Excellent verbal and written communication skills
Strong process development and documentation skills.
Advanced technical ServiceNow development skills.
Proven track record of effective project leadership and positive results.
Excellent English, communication, interpersonal and collaboration skills
Previous experience in deploying ServiceNow IT Service Management tools
Experience in the Life Sciences industry
Strong analytical and problem-solving skills
Ability to mentor others about proper ServiceNow administration processes and value
ITIL Foundation Certifications
Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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