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Wilton Brands Inc EDI Administrator in Naperville, Illinois

We’re passionate about bringing the love of baking and decorating to everyone, everywhere, every day.

Our message is simple – we know you love baking (because we do, too) and we’re constantly evolving to bring you quality products that make baking and decorating fun and easy. We’re not just for the decorators of wow-worthy cakes, we’re for cupcake makers and cookie bakers who love to say, “I made that!”

Wilton Brands LLC (“Wilton”) is owned by Dr. August Oetker KG, a privately held company based in Germany. Dr. Oetker is a global leader in the food and beverage industries. Learn more about Wilton at

The electronic data interchange (EDI) coordinator’s main objective is to support the Customer Service Teams as well as the Trading Partners with the daily EDI issues including purchase order, Invoice and ASN errors. This position works with a cross-functional team to research issues, make the necessary corrections and proactively suggest system or process updates to eliminate future issues. They will assist in the maintenance of all EDI formal documentation (SOP’s/Standard Operating Procedures) as indicated by the Manager as well as maintaining the EDI Customer profile database.

Essential Responsibilities:

  • Manage daily EDI reports and send email communication regarding any errors with the suggested resolution and follow up for closure.

  • Assist with the research and correction of EDI orders, invoices and ASN errors, monitor for missing EDI transactions, and work with the customer or customer service for resolution.

  • Assist the EDI Coordinator/Manager and IT project lead with EDI map set ups/changes and testing (based on customer requirements).

  • Create/run reports as needed.

  • Assist in the maintenance of all EDI formal documentation and EDI profiles. May assist in writing new documentation to support process or system changes

  • provide backup to the larger team as needed.

    Education and Experience:

  • Bachelor’s Degree preferred

  • High School Diploma

  • 2-3 years’ experience in EDI role

    Knowledge, Skills, and Abilities:

  • Some experience in an EDI role or experience in a related field

  • Knowledge of EDI Standards

  • Proficient in Microsoft Office Suite

  • Understands operations and warehouse functions and logistics

  • Strong communication and organizational skills required

  • Proficiency in an AS 400 environment

  • Excellent problem resolution skills

  • Interpersonal skills and Excellent verbal and written communication skills

  • Able to collaborate with others in a project setting and is accountable for deliverables

    Physical Demands/Work Requirements:

  • Professional office environment. This role is sedentary in nature and requires the ability to be seated at a desk for majority of the work day.

  • Ability to routinely use standard office equipment such as laptop computers, computer monitors/keyboards, photocopiers and telephones.

  • While performing the duties of this job, the employee is regularly required to talk or hear.

    Wilton Brands LLC is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law. Wilton Brands LLC is an Equal Employment Opportunity Employer/Disability/Veteran.

    If you need accommodation to access the information provided on our website, please contact us at 630-810-2416 or send an e-mail to: We will be happy to help you!

    Response to COVID-19: "On behalf of all of us at Wilton Brands, we hope this update finds you well during these unprecedented times. As an iconic brand, our top priorities remain keeping our associates healthy and ensuring our ability to serve our retailers and customers. Our recruitment efforts will continue and be conducted in ways that safeguard both the health of our associates and candidates. We hope that you, your family and your friends stay safe and healthy."