Wilton Brands Inc Consumer Solution Specialist I in Naperville, Illinois

We’re passionate about bringing the love of baking and decorating to everyone, everywhere, every day.

Our message is simple – we know you love baking (because we do, too) and we’re constantly evolving to bring you quality products that make baking and decorating fun and easy. We’re not just for the decorators of wow-worthy cakes, we’re for cupcake makers and cookie bakers who love to say, “I made that!”

Wilton Brands LLC (“Wilton”) is owned by Dr. August Oetker KG, a pivately held company based in Germany. Dr. Oetker is a global leader in the food and beverage industries. Learn more about Wilton athttp://www.wilton.com.

The Consumer Solution Specialist I will process all incoming orders, answer phone calls, email questions and respond to social media questions and complaints. In addition to; resolve or when necessary elevate complaints regarding orders, products use, care & knowledge. Handle duties related to product returns, refunds, credit, reports, recalls and filing. Assist Client Specialists with order entry, filing, scanning and other administrative duties. Report directly into the Team Lead Client & Consumer Solutions.

Essential Responsibilities:

  • Answer emails and incoming calls

  • Process mail orders, refunds, & returns

  • Resolve customer complaints

Education and Experience:

  • 2-3 years’ experience handling multiple accounts, including major customers, in a corporate environment

  • A college degree is preferred, although quality experience will be considered

Knowledge, Skills, and Abilities:

  • A customer-service orientation and a friendly/outgoing personality

  • Ability to multi-task

  • Excellent verbal and written communication skills

  • Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion

  • Proficiency in MS Excel, MSWord and MS Outlook.

  • Previous experience with order management and EDI systems/processes; JD Edwards experience is a plus

Wilton Brands LLC is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law.Wilton Brands LLC is an Equal Employment Opportunity Employer/Disability/Veteran.