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QPS Employment Group Technical Service Manager in Mundelein, Illinois

This job was posted by : For more information, please see: QPS Employment Group has a great opportunity for a Technical Service Manager for the high speed door manufacturing industry. Apply today! The Technical Service Manager manages technical service department and performs field administration of warranty and service policies, network for troubleshooting, installation and repair of products, and conduct training of distributor service personnel.*Responsibilities include but are not limited to:*- Supervises 8-10 Technical Customer Service Reps and 1 Field Engineer- Develop and implement training for all current and newly hired technical service representatives- Make field trips to investigate and analyze installation and service problems on existing products or specific products on field test- Prepare detailed product field performance reports- Assist in planning, organizing, and coordinating training programs*Requirements:*- Education generally equivalent to a Bachelor's degree in Business or equivalent field- 5-7 years of experience managing technical service department- Excellent oral and written communication skills to communicate product performance problems to management