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Job Information

Thermo Fisher Scientific Project Support Associate in Mount Prospect, Illinois

Location/Division Specific Information

Our facility is located in Mount Prospect, IL, just 20 minutes from O'Hare airport. This facility is part of the Clinical Trials Division; our mission is supporting our clients on the forefront of modern medicine.

How will you make an impact?

This role directly supports the packaging of investigational new medicines or medical devices intended to treat diseases / illnesses. These investigational products are for use in clinical studies and are not available by prescription in commercial pharmacies. In this role, you are directly contributing to the development of new treatments / therapies


  • Demonstrates and promotes the company vision

  • Apply Good Manufacturing Principles in all areas of responsibility

  • Effectively interacts with cross-functional teams

  • Independently solves routine problems/issues. Seeks advice/input on more complex problems

  • Conducts all activities in a safe and efficient manner

  • Joint responsibility with the Project Manager for ensuring that all Fisher Clinical Services activities occur in a timely manner to meet the customer and project requirements

  • Collaborates with internal partners to finalize project specifications. May work directly with client. This may include meetings either at Fisher Clinical Services or at the client's premises

  • Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready as required by the customer

  • Use of appropriate tools to communicate milestones as well as critical path activities and responsibilities

  • Monitors project activities and day to day business

  • Creates and/ or supports creation of operational documentation using internal systems. Create bill of materials in GPM and coordinate creation, review and submission of billing packages

  • Provides back-up support to the Project Manager

  • Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken

  • Timely provision of reports and other information to internal /external customers as applicable

  • Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work product delivered to internal and external customers is of a consistently high standard

  • Performs investigations and resolves conflict both internally and externally

  • Interacts with Quality Assurance personnel to drive Problem Reports to closure

  • Responsible for revenue recognition and verifies final billing information for Accounting Department prior to invoices release

  • Actively participates in cross-functional business process improvement activities

  • Recognizes strategic opportunities for process improvements

Minimum Qualifications:

  • Degree from an accredited 2-year college, recognized professional degree, or transferrable experience preferably from a regulated environment

  • Proven experience interfacing with customers in a dynamic environment

  • Understanding and competent use of SOPs required by company Quality standards

  • High level of accuracy and attention to detail

  • Excellent organizational, planning, verbal, written, and numerical skills with the ability to analyze and define solutions (problem-solving abilities) and manage multiple tasks to meet strict deadlines

  • Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients

  • Ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of internal or external clients to meet or exceed their expectations

  • Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook)

  • Ability to learn and master all internal systems associated with projects (e.g., Salesforce, GPM, Trackwise)

Preferred Qualifications:

  • Degree from an accredited 4-year college / university, recognized professional degree, or transferrable experience preferably from a regulated environment

  • 1 year's experience in either logistics or food / pharmaceutical packaging

  • 1 year's experience interfacing with customers in a dynamic environment

  • In depth understanding of clinical trials

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.