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BUNZL Application Operations Analyst in Morton Grove, Illinois

Description

Bunzl is seeking a full-time Application Ops Analyst who is passionate about problem solving and technology. In this role, you will put both your technical knowledge and people skills to work in a fast-paced environment as you investigate and troubleshoot incidents relating to the company’s eCommerce platforms and assist users with daily inquiries from various departments.

You will be part of a highly talented, energetic, and dynamic group working as a liaison between the development teams, customers, and other internal IT teams to provide support and timely communication to users on the status of their requests and incidents as needed. The Application Ops Analyst position will challenge you and provide you opportunities for career and technical growth as you analyze issues, provide accurate details for a resolution and support customer needs.

Responsibilities:

  • Analyze bugs and issues in our production and development environments for managed platforms. Work on resolutions and effectively troubleshoot production issues in a time-bound manner.

  • Manage, support, and analyze bugs found in all environments for various systems; logging those bugs and support issues to help identify patterns and potential system enhancements

  • Establishes standards, tools and procedures for supporting applications.

  • Create, update, and maintain documentation of processes, procedure guides, user guides, and other training materials for both internal and external users.

  • Work closely with vendors, internal customers and internal IT teams (Network, Security, ERP) in troubleshooting and resolving issues.

  • Provide coverage for internal eCom help desk as needed.

  • Conduct with QA testing to provide bug free rollouts of features and updates

  • Experience with eCommerce, Help Desk, Content Management and Product Information Management systems is a plus.

Requirements:

  • Bachelor's degree in Information Technology or Business related area of study is a plus

  • DB Experience: Solid SQL skills is a must

  • Experience with Web Technologies: Ability to navigate and understand code and monitoring tools.

  • Quality Assurance : Actively participate in quality assurance, including hands-on system and user testing of the software developed.

  • Implementation and Support: Software deployments and ongoing software support.

  • Customer Focused: Deal directly with both internal and external customers to solve their issues.

  • Collaborate: Ability to work across teams, including development, network, security and business users to create solutions for our customers.

  • Problem Solving: Ability to analyze existing software and bump that up against the client request/issue is critical. The ability to efficiently problem-solve for that client request is absolutely critical.

We want someone who…

  • has working experience with…

  • SQL Server

  • Web Technologies

  • .Net

  • PHP

  • REST-ful API’s

  • Web services

  • Microsoft Office Suite

  • Excel

  • Word

  • PowerPoint

  • Owns tasks assigned to them and sees them through to their completion.

  • Strong written and verbal communication skills.

  • Thrive in a fast-paced dynamic environment.

  • Handle multiple priorities and dedicated to meeting deadlines with minimal supervision.

  • Work across teams, including development, network, security and business users to create solutions for our customers.

  • Analyze existing software and compare against the client request/issue is critical

  • Efficient at problem solving for client requests is critical

  • Strong written and verbal communication skills

  • Thrive in a fast-paced dynamic environment

  • Handle multiple priorities and dedicated to meeting deadlines with minimal supervision

  • AS400 experience preferred

  • Experience with e-Commerce, Help Desk, and Documentation Management systems is a plus.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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