Robert Half International Parts Distribution Coordinator in Milan, Illinois

ALL POSITIONS ARE CONTRACT TO FULL-TIME BASED ON PERFORMANCE*

Provides and assists dealers, factories and marketing units with information concerning service parts and their applications in regards to product availability, unshipped orders, parts identification, defective or mixed stock, and pricing or system problems.

Duties: Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts. Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders. Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.

Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week.

Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills – helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Contact your local Accountemps office at 888.670.5403 or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.