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Vyaire Medical Customer Service Trainer and Process Specialist in Mettawa, Illinois

Customer Service Trainer and Process Specialist

About US

At Vyaire, we help the world breathe easier. As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are a young company with a long history of revolutionary products. We devise extraordinary solutions that allow patients to lead ordinary lives. We believe the best way to create value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, building lasting relationships and making it a priority to listen. We are dedicated to anticipating what’s next and get it done. We thrive on contributing and making a difference.

To learn more, visit our website: www.vyaire.com at http://www.vyaire.com/

Watch our video: https://www.youtube.com/watch?v=ZDrQoMbMRrI&feature=youtu.be

About this role

Vyaire teams are dedicated to connecting clinicians and patients with the highest quality respiratory healthcare solutions in the market. At Vyaire, you will find a company that puts the customer at the center of all we do. Our culture is one that rewards performance and each interaction we have with a customer furthers our mission to be the global leader in respiratory care.

The Customer Care Trainer and Process Specialist will support the Customer Care Teams as trainer on new systems and procedures required to be performed by Customer Care Representatives. The training responsibilities will encompass both computer systems and company policy and procedures. As Process Specialist, Customer Care Teams will need support in determining an existing process or new process for new business transactions. This position will be the liaison to work with other departments and divisions in implementation of new processes and examination of existing policy or procedures. This individual will have knowledge of customer service transactions and systems; understanding department and functional interaction and customer requirements in the medical industry. As trainer good presentation skills and exceptional communication skills will be essential. This is an outstanding position for customer service professionals with strong ERP systems knowledge within a global business environment.

Essential Functions:

  • Provide training and certification of Customer Care SAP users. Includes initial user navigation training through updates on new processes and procedures.

  • Evaluate new transaction or business request for implementation in ERP and creation of business procedures and policy.

  • Maintain Customer Care policy and procedure manual; administer revisions, training and updates as required.

  • Audit Customer Care departments for adherence to procedures and policy including use of ERP and maintaining documentation.

  • Recommend process improvements and efficiencies that will improve service to customers through improvements in Customer Care.

  • Development and organization of training manuals, visual aids and other materials to aid in training and process implementation.

  • Support SAP implementations for Order Fulfillment module through understanding existing business processes and identifying gaps in existing SAP configuration.

Qualifications:

Education:

  • Bachelor of Science degree in Business Administration or Finance fields or equivalent experience

  • 10-20% travel required to support new system implementation, training and audits.

Experience:

  • At least 5 years experience as a leader in a Customer Service multitask environment

  • Previous experience working with systems implementations and ERP systems

  • Project management experience, preferably with multiple facilities and teams.

Skills / Knowledge:

  • SAP system proficiency with status achieved as Super User or Subject Matter Expert

  • Advanced Microsoft Excel, Word and Power point skills

  • Working knowledge of inter-department and transactions involved in order fulfillment

  • Experience defining, implementing, and supporting business processes

  • Organization skills to manage multiple initiatives

  • Self-starting personality who works well independently and excels in team environments

  • Ability to present information in a group setting.

  • Ability to learn quickly, process and synthesize information from multiple sources

  • Strong interpersonal skills

  • Strong analytical abilities to manage constant information flow.

  • Strong verbal and written communication skills

  • A high energy level, sense of urgency

Mettawa, IL

Full time

We aspire to a “higher calling” , aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.

Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.

We are transforming the future of respiratory care; explore how you can be a part of it.

We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.

One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.

To learn about our terms of use, please review Terms & Conditions at http://www.vyaire.com/terms-of-use . Also, provided here is a link to our Privacy Policy at http://www.vyaire.com/privacy-policy

One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.

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