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AMITA Health Supervisor, Workforce Management - Full-time - Days in Lisle, Illinois

Job ID: 424588Supervisor, Workforce Management - Full-time - DaysLisle, IllinoisRegular / Day

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Supervisor, Workforce Management - Patient Access Contact Center - Full-Time,Day - Navistar - Lisle,IL

Why Join AMITA Health?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to supervise the daily operations of the Contact Center workforce management department.

Responsibilities:

  • Works closely with workforce management staff to ensure quality of data, accuracy of reporting, effectiveness of staffing and achievement of department productivity goals and service levels.

  • Ensures proper monitoring and response of staffing and volume levels. Provides staffing projections for new, expanding, and existing services and assists in real-time monitoring and decision making.

  • Oversees and presents the creation of key service metrics summary reports for department leadership.

  • Oversees management of associate exceptions, including attendance, paid time off, and other off-phone activities.

  • Provides leadership, orientation, training, coaching, and mentoring to departmental staff. Assists with performance evaluations and disciplinary actions.

What You Will Need

Education:

  • Diploma

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:

  • 1 year of experience required.

  • 4 years of experience preferred.

  • 2 years of leadership or management experience preferred.

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

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