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Oracle Site Reliability Developer 3 in Itasca, Illinois

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5 years experience of running large scale customer facing web services.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications.

Oracle Cloud Infrastructure is building a state of the art elastic cloud with data centers in regions around the world. For Cloud Infrastructure network is one of the critical and foundational piece. Being empowered with the flexibility, reliability and scalability of Virtual Networking, Cloud Applications and Cloud Platform enables Oracle’s Enterprise customers running their mission critical workload seamlessly on OCI. Within OCI, Virtual Networking team is responsible for delivering innovative networks with high performance characteristics that exceed those of our competitors.

Virtual Networking team delivers Network-as-a-Service that handle planning, provisioning, life cycle management and security of our customers' network infrastructure. We are shaping the management of network infrastructure by providing the flexibility and simplicity of a virtual network but with the manageability and control of a software defined network (SDN).

Description of the Role: What would the candidate work on if s/he joined your team?

On this team, you will incorporate the ethos of software engineering and apply it to large-scale operations problems. Your primary goals are to create highly reliable and ultra-scalable software systems to manage the operations of our services. When not working on operations, you will be working on software engineering tasks such as design and development of systems that increase our reliability, scalability and reduce operational overhead through automation. The ideal candidate would be a proficient programmer who has large breadth of knowledge and experience including areas such as networking, internet protocols and Linux systems. You will be expected to be a close partner with service owners in all aspects of service operations and ownership. We have a strong culture of innovation, collaboration and teamwork inspired by the DevOps philosophy.


  • Drive platform maturity for multi-user collaboration and planning experiences, data pipelines, data integrations, API services and other data distribution services

  • Managing and triaging tickets. Driving prioritization and execution of work based on impact

  • Scale systems sustainably through mechanisms such as easy to use tooling and automation.

  • Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity

  • Drive new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks

  • Practice sustainable incident response and drive root cause analysis

  • Monitor and enforce SLAs

  • Develop deployment pipelines, drive and constantly improve deployment process in public cloud environment

  • Provide ongoing assessment of solutions usage to determine feature updates and deprecation

Basic Qualifications

  • BS degree in Computer Science or related technical field involving coding or equivalent practical experience

  • 5 years of experience automating tasks with scripting languages such as Python, Bash, and JavaScript

  • Understanding of Linux operating systems and Linux system administration

  • Strong understanding of Linux/Unix commands

  • Experience automating tasks with scripting languages such as Python, Bash, and JavaScript

  • Systematic problem-solving approach, strong communication skills, a sense of ownership and drive

  • Deep understand of service metrics and alarms through the development of dashboards, service KPIs, alarming systems

  • Experience working in an operational environment with mission critical tier one services with associated pager duty

Preferred Qualifications

  • Experience in SDN, NFV, Cloud Networking

  • Experience working with large cloud platforms like OpenStack, AWS, Azure, GCP

  • Experience building and operationalizing highly available, scalable, reliable and automated tooling experiences through multiple project cycles

  • Demonstrated ability to work in ambiguous situations across organizational boundaries

  • Attention to detail with drive for results

Detailed Description and Job Requirements

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 5 years of software engineering or related experience.

Job: *Product Development

Organization: *Oracle

Title: Site Reliability Developer 3

Location: CA,California-Santa Clara

Requisition ID: 20000PIR

Other Locations: United States