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Rose International Inc. Support Analyst in Harwood Heights, Illinois

This job was posted by : For more information, please see: Position Title: Executive Support Analyst (IT)Position Number: 366119Location: Niles, IL 60714Position Type: TemporaryRequired Skill Set:Active Directory, Configuration Management, Desktop Support, MS OfficePosition Description:**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Job Title: Executive Support Analyst (IT)Start Date: 05/03/2021End Date: 11/27/2021Location: Niles, Illinois USA 60714DescriptionExecutive Desktop Support provides discreet, white glove, end-to-end, concierge technical on-site and remote support to Client senior executives and corporate users. The ideal candidate is very personable, driven by technology evolution, a self-starter with exceptional problem-solving skills, delivers exceptional customer service, resolves complex problems, and implements solutions with little or no guidance. The candidate is one that will take the initiative when necessary, expedite as needed, and support a team that can succeed on its own.Position Responsibilities may include, but not limited to: Delivery of executive support and ensuring executive systems are operating at peak efficiency. Ensure team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings. Point of escalation for all Senior Executives technology related issues. Work closely with the IT Service Center to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives. Maintain confidentiality and privacy in all dealings with executives. Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base. Partner with other computing groups (network, data center, etc.) and business unit support teams to provide comprehensive end-user solutions. Work with IT Security for the ongoing management of end user device security (patching, anti-virus, etc.). Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving. At least 5 years' experience working with Active Directory, MS Office, Windows, Configuration Manager and have a good understanding of networks, audio/video, and video conferencing.Benefits:For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)