Insight Networking Services Operations Specialist in Hanover Park, Illinois
Services Operations Specialist
Hanover Park, IL, US
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, invoicing, processing signed documents, creating SOWs, assisting with RFP production, shipping and receiving, and/or other administrative tasks.
What you’ll do at Insight
Responsible for placing purchase orders with multiple vendors.
Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
Manage all aspects of assigned vendors, back-orders, ETA’s.
Work with vendors and Field Service, RTV department on problem warranty claims.
Work with vendors in acquiring RMA’s for damaged, unused product.
Work with finance to resolve any vendor issues as necessary.
Handle/track warranty claims.
SBI/fast entry processing on new and existing Invoices
Responsible for invoice client SLA adherence
Livelink Workflow Follow-up Process/Report
Review list of workflows past their SLAs and follow up with teammates
Proactively manage report and help move workflows to the next step in the process
Follow-up with teammates at all levels (Sales, Services, Management, etc.)
Make changes to workflows/status in Livelink and add notes in Comments section
Subcontractor SOWs and Statements of Work (SOWs), as needed
Create simple documents, ensuring correct template is used and all required master agreements are in place
Proof and edit all content
Ensure appropriate language is used to protect Company
Ensure all internal approvals take place
Create final document to send to client
Team Mailbox Management
Manage team mailbox, ensuring emails are addressed throughout the day
Address any issues that are submitted:
Handle Livelink issues to keep workflows moving
Answer questions re: processes
Format/proof internal resumes
Identifying Billing and Inventory discrepancies
Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Responsible for maintaining accurate costing, classification and status of assigned products.
Work with internal personnel on problems relating to parts ordering information.
Tasks assigned by TEM Analysts; Implementations Specialists and Supervisor
Provide backup to TEM Clerk
Verify contents of shipment compared to shipping documents while noting any discrepancies or damage. Operate computer terminal to enter receipts and printer to print labels. Accurately mark the correct number on product, and correctly label products.
Responsible for receiving and processing electronic and paper Invoice media
Other duties as assigned.
What you’ll need to join Insight
High School degree or GED equivalent required.
At least 2-5 years of receiving, purchasing, AP/AR, or administrative experience; including 1-2 years of experience in high volume purchasing environment with experience in distribution operations a plus; and/or equivalent combination of training and experience.
Telecommunications experience also a plus.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.
Possession of a valid forklift certification a plus.
Knowledge of receiving, warehouse and safety procedures a must.
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer, telephone and keyboard; reach, stoop and kneel.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.