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Arena Technical Resources, LLC NCIS Field Computer Specialist in Great Lakes, Illinois

Job ID

13455

Location

Great Lakes, IL

Category

System Admin/Eng/Analysis

Hourly Pay

-

Annual Pay

-

Number Required

N/A

NCIS Field Computer Specialist

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In Great Lakes, IL

Job DescriptionJoin our client and be part of the team of men and woman that solve the world’s most complex technical challenges. The NCIS team is searching for a Field Computer Specialist to join their program at the Great Lakes Naval Station.

The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

NCIS provides the DON with threat status and warnings associated with terrorist, criminal, cyber, and counterintelligence activity throughout the world. NCIS is the only DON organization that has the information and responsibility to fuse and analyze the national intelligence and law enforcement information necessary to provide these warnings.

The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.

Responsibilities:

This position is part of the IT Technology Services division within the NCIS ITD organization and performs the following functions:

-Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software for nine (9) sites

-Responsible for 7x24 day-to-day operations of mission critical systems and services

-Responds to telephone calls and email requests for technical support

-Assists with the disposal of IT equipment (DRMO)

-Analyzes, troubleshoots, resolves, and documents problems with business applications and hardware on all enclaves

-Performs Tier 1-3 functions and is expected to resolve or assist in resolving complex issues

-Assigns passwords and monitors use of resources

-Oversees system recovery mechanisms

-Leverages experience to provide input to improvements (People, Process, Tools, Technical)

-Exhibits the capability to resolve issues independently

-Coordinates, communicates, escalates required changes and major issues

-Brief Senior Leadership on all IT issues affecting the AOR

-Accurately documents all work, inventory, and system changes in ServiceNow

Qualifications:

-Bachelor's degree - may be substituted for additional years of experience

-5+ years of computer systems and network administration, encryption devices, VTC, VoIP and user support

-Experience in troubleshooting network issues (router and switches)

-Experience with Microsoft servers and vSphere a plus

-Experience in Blackberry Enterprise support and solutions

-Experience with the NGEN IT infrastructure and enterprise class networks

-Ability to administer user accounts and device associations in Active Directory

-Must have prior experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation

-Familiarity with a variety of technical support applications, concepts, practices, and procedures

-Current DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)

-Microsoft Certified Solutions Associate (MCSA)

-Top Secret is required to sta

Travel is required for this position. Locations:

One visit per quarter:

-San Antonio, TX

-Ft. Worth (Dallas), TX

-St. Louis, MO

-Millington (Memphis), TN

?

Two visits per year:

-Crane, IN

-Indianapolis, IN

-Minneapolis, MN

-Corpus Christ, TX

-Oklahoma City, OK

-Experience in a military environment is a plus

Position may require the candidate to take and pass a full-scope CI polygraph

Must be able to communicate quickly and effectively with customers as well as management.

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