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Clarity Partners, LLC IT Help Desk Support Specialist in Elgin, Illinois

Position Summary:

Our client, Colony Display, is looking to hire for an IT professional looking to be a part of a fast-growing company whose goals are to maintain a culture based on a positive outlook with a clear vision towards the future. We welcome and desire someone that will bring knowledge, ideas, and experience to a currently high regarded IT team. Come and join our team and be a part of our success!

Responsibilities:

  • Work with the current IT staff in the support and administration of all tablets and cell phones to access the main Corporate system

  • Proficient in applications: FTP, ZOHO, Audit Bricks, Splashtop, and others for a fleet of over 150 tablets

  • Assist the IT department in many facets of support for the organization when not working on Tablet support and administration. This will include but not be limited to:

  • Windows 2012r2 minimum Environment

  • DNS, DHCP, VPN, Remote connectivity administration

  • Exchange on premise and Office 365 Email

  • Installation of laptops, desktops, and remote user setup

  • Testing and auditing of backups

  • Maintain documentation of Network Diagrams systems, software, integrations, remote connectivity and procedures

  • Proficient in Windows 7/10, Windows Server 2008-2016, O365

  • Special projects and other duties as assigned

Qualifications and Education Requirements:

  • 3 years minimum work experience in IT

  • Experience working with Tablets, iPads, Chromebook or similar types of equipment

  • Troubleshooting/Installing and configuring applications

  • Applying images

  • FTP access, setup and security

  • Self-starter with excellent communication skills both in person and via documentation

  • A+ certification or equivalent experience required

  • Strong troubleshooting skills

  • Reliability and excellent customer service with high ethics and integrity is a must

Preferred Skills:

  • Experience with Symantec System Recovery

  • WatchGuard Firewalls in a multi-office/location setup

  • Setup and deployment of desktops, monitors, docking stations

  • Background in creating and using PowerShell Scripts, Group Policy and Login Scripts

The illustrative duties and the job holder will be expected to become involved in a range of work to enable to department to respond effectively to the requirements of the Company.

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