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Aerotek Customer Support Specialist in Elgin, Illinois

Description:

The Customer Support Representative will be primarily responsible for answering customer's calls and e-mail requests for technical support.

  • Each rep will have the daily goal of answering 40 calls and 40 e-mails. The first call resolution goal is 90%.

  • Every rep will troubleshoot customer's complaints via the telephone to ensure problem resolution and will initiate an exchange of product in MAS200 if necessary and testing of defective product.

-Though primarily involved in the support of graphics cards, system memory, power supplies, SSD etc, each req will also be responsible to troubleshoot general PC issues and server/network products as necessary.

  • Each rep will be involved in hands on testing/troubleshooting of new and existing products. This includes problem simulation/resolution.

  • Testing end-user returns and processing replacement

Additional Skills & Qualifications:

Must:

Customer Service

Communication

computer skills

Work Environment

Department has 3 people in it.

hours- Monday- Friday: 8-5 with 1/2 hour lunch.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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