TEKsystems Security Analyst in East Peoria, Illinois
TEKsystems is seeking a Security Analyst to provide support to global users and requests of managed storage devices.
Diagnose and troubleshoot USB and external storage issues via phone, email, chat, and ticketing system to end users. The Analyst will assist users with ordering equipment, initial tool and account setup, access reviews, support and documentation. This role will coordinate other support analysts ensuring 24x7 support and meeting SLAs.
Associates degree in Cyber Security, Computer Science, Information Security areas or 5 years equivalent experience
Working experience with security monitoring technologies (Security Information and Event Management, Active Directory, Endpoint Detection, incident response, forensics analysis tools, etc.)
• Excellent customer service skills • High attention detail • Troubleshooting • Strong analytical and problem-solving skills • Excellent communication skills, both written and verbal, to communicate to both end users and management • Time management skills • Ability to handle multiple tasks Flexibility to work extra and off-shift hours as required
Security, Windows, Active Directory, Endpoint, USB
Top Skills Details:
Experience with Information Security (educational or hands on)
Customer Service/Help Desk experience
Experience with USB/peripheral devices
Additional Skills & Qualifications:
Ability to handle high stress environment
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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