VIVA USA Inc Dealer Infrastructure Analyst in East Moline, Illinois
Req Ref No: JNILIA3 Location: East Moline, IL Duration: 23.5 months
Responsible for the planning and implementation of changes to the information technology infrastructure. Applies changes, subject to some review, to current information technology infrastructure following established processes. May also contribute to the development of new processes. Applies information analysis to resolve low to medium complexity infrastructure problems and low to moderate in risk. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Has some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some review. This may include modifying existing operating systems, designs, or program code. Has responsibility for communicating and recording change documentation. May create change processes for new situations or business requirements.
Monitors and applies changes to current information technology infrastructure, under minimal supervision, following a process or developing new processes. Applies information analysis to resolve low to moderately complex infrastructure problems. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Identifies and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Participates in various roles as a team member, at times includes facilitating team meetings. Occasionally participates on multiple teams. Assumes proportionate share of responsibility for an effective team and understands good teaming concepts. Participates on projects as a team member or leads small well defined projects with a small team, taking on project tasks, giving work direction and may assist in deciding how work will be done. Establishes, reports and monitors project measurement parameters. Supports projects that require contact with other Information Technology departments at the unit, division, or enterprise level. There is some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some supervision. This may include modifying existing operating systems, designs, or program code. Responsible for communicating and recording change documentation. May create change processes for new situations or business requirements. Assists or makes technical or project based decisions pertaining to elements of the infrastructure.
Specific Position Requirements:
Providing technical support to end users resolving complex issues impacting their business operations. Consulting on end user’s technical environments in an effort to reduce security vulnerabilities, improve end user experience and keeping pace with constant change of technology. Providing clear and concise documentation on end user facing solutions.
Excellent customer service skills, both through written and verbal communication. Experience with MS Server 2012 and/or MS Server 2016, including configuration, installation, administration, troubleshooting, problem resolution. Experience with commercial point of sale credit / debit solutions, including payment processing, device troubleshoot and maintenance. Experience with Citrix XenApp and/or MS RemoteApp application virtualization Experience designing, configuring and/or troubleshooting LAN & WAN network infrastructure, including DNS, DHCP, VPN, Routers, Firewalls, Content Filtering. Experience executing complex technical projects or technical system installations.
Ability to carry rotating on-call phone to support business needs, normally one week every other month, which may include holidays. Regular on-call schedule is: 4:00 pm - 10:00 pm (CST) Monday - Friday, 7:00 am - 7:00 pm (CST) Saturday, and 9:00 am - 4:00 pm (CST) Sunday.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.