Sentinel Technologies, Inc. Helpdesk Agent, Sr in Downers Grove, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7894147 RESPONSIBILITIESSentinel is growing and is looking for additional Helpdesk Support Agents to join our nationally recognized support team. You will be providing technical customer support to our largest customers while maintaining high customer satisfaction and meeting service level agreements. The ideal candidate will have experience but not limited to Microsoft and Office 365, Windows 7/10, and Active Directory. THIS IS A FULL TIME POSITION LOCATED IN DOWNERS GROVE, IL.QUALIFICATIONS* 3-5 years experience in Helpdesk role* The ability to speak bi-lingual Spanish/English is preferred* Experience with Microsoft Office and Office 365* Experience with Windows 7/10 and Active Directory* Basic networking skill and remote imaging/application installation* Excellent verbal and written communication skills are required for both client and internal communications* The candidate must have a car, as this position requires travel between location and the transportation of equipment* A valid drivers license and proof of vehicle insurance will be required* LEGALLY AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP* Must demonstrate a can-do attitudeWe focus on candidates that display our ACE factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.WHAT YOU GET:We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.OVERVIEWMOTIVATED..MAKE IT HAPPEN!Awarded Chicago Tribune TOP WORKPLACE nine consecutive yearsABOUT US:SENTINEL delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!If you share our passion about what technology can do and want to be part of a top workplace environment - wed like to have you join our team. Learn more at www.sentinel.com/careers.As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital s tatus, genetics, disability, pregnancy, veteran status or any other basis protected by law.If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.