Wheels, Inc. Repair Specialist in Des Plaines, Illinois

Wheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.

Repair Specialist I ensures that collision and minor maintenance repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist is responsible for administering the collision repair requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the repair departments.

KEY RESPONSIBILITIES:

· Authorize repairs and/ or repair recommendation on behalf of Wheels clients

· Review and approve repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell, PenPro by Audatex, and C.C.C.

· Adhere to PenPro by Audatex, Mitchell, and C.C.C or current parts and labor reference guides for parts pricing and labor times

· Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

· Issue and verify accuracy of purchase orders

· Approve proper repair based on mileage, months in service, prior repair history; including safety repairs based on client parameters

· Thorough knowledge of repair procedures, systems, individual client needs and automotive repair

· Discuss with clients / shops any irregularity involving repairs

· Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate comparison and review

· Administer and close files in accordance with client parameters.

· Assure that follow up is done for "down vehicles” within 24 hours.

· Assist and instruct drivers in rental, tow, and process driver requests as needed

· Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc.)

· Provide details about shop performance to Network Management for Network Vendor growth

· Other duties as assigned

Desired Behaviors

  • Team player

  • Results orientated

  • Excellent customer service skills

  • Decision maker / Negotiation skills

  • Cooperative

  • Adaptable / flexible

  • Consistent communication verbal and written

  • Supportive of decision making

  • Delivers on commitments

  • Continue education and involve yourself in industry specific activities

  • Able to work flexible schedule to support hours of operation

  • Demonstrate skills in time management and organization

EDUCATION and/or EXPERIENCE:

  • A minimum of two years automobile adjusting experience or appraisal experience

  • ASE Body Certification preferred

  • Must have estimating or appraisal certification within 18 months of hire date (e.g. I-Car Damage Analysis 2-4 or ASE B6 Collision Estimating)

  • I-Car Platinum Certification within 18 month of hire date

  • Customer service experience

  • PC familiarity including, but not limited to, Lotus Notes, Windows, Excel, and Outlook

PHYSICAL DEMANDS:

  • Able to use desktop equipment such as telephone, calculator, computer

  • Active interaction with internal and external contacts

  • Able to communicate verbally and written

  • Able to sit/and or stand for long period of time

  • Heavy phone work

ID: 2018-2790

External Company URL: www.wheels.com

Street: 666 Garland Place