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ADM Customer Support Representative - Decatur, IL in Decatur, Illinois

Job Title:

Customer Support Representative - Decatur, IL

Department/Function:

Non-Exempt

Job Description:

Customer Support Representative – Decatur, IL

ADM Carbohydrate Solutions

This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within the ADM Carbohydrate Division. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

  • Create excellent relationships with customers and be responsive to their needs

  • Obtain strong working knowledge of ADM products

  • Obtain strong working knowledge of ADM systems

  • Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.

  • Work closely with internal and external colleagues to confirm on time delivery and accurate documentation

  • Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.

  • Log pertinent case detail within ADM systems to provide transparency to items needing further review

  • Monitor accounts receivables

  • Review various reports to confirm delivery, proper invoicing, etc.

  • Prepare general business correspondence

  • Coordinate other functions as needed

Skills and Qualifications

  • A service-oriented focus on both internal and external customers

  • Strong written and verbal communication skills

  • Ability to collaborate in a team-oriented environment

  • A positive customer centric disposition

  • Proficiency in Microsoft Excel, Word and Outlook

  • The ability to learn web-based and other computer applications as needed

  • Excellent keyboarding skills

  • Bachelor’s degree or previous Customer Support experience is preferred

  • Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred

  • Decision-making abilities

  • Multitasking and the Ability to adapt to a constantly changing environment

  • Attention to detail

Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM is an EOE for minorities, females, protected veterans and individuals with disabilities

Relocation is not available with this position.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.

City:

Decatur

State:

IL - Illinois

Ref ID:

#LI-DNP

EEO:

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

About ADM::

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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