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Advia Credit Union IT Support Specialist in Crystal Lake, Illinois

What you should know about the role

Extends routine IT support services to staff and clients. Troubleshoots and resolves basic system problems and user issues to keep the network computing systems operating efficiently and assure that computing standards are implemented and enforced. This position supports efforts to meet the strategic goals of the credit union, including providing outstanding service to internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying “work hard, play hard.” As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

As a IT Support Specialist, you will have opportunities to:

  • Ability to network with fellow computer professionals and other colleagues.

  • Opportunity to work in a fun and thriving company.

  • Directly impact the success of the credit union through maintaining company network technology.

  • Respond to basic internal inquiries through IT Help Desk phone calls, ticket assignment, queue management, and task execution while providing exceptional support, time management and demonstrating a sense of priorities.

  • Coordinates with fellow IT Staff to ensure helpdesk ticket and phone queue is maintained and covered through assigned shifts as well as work with various users in the organization and provide optimum customer service.

  • Assists with various IT projects as needed.

  • Install, configure, maintain and troubleshoot PCs, peripherals, core software and all other computer related devices, and equipment.

Maintain documented resolutions and operating procedures.

  • Maintain workstation functionality pertaining to proper peripheral, equipment and coordinating hardware\software integration for the end user. Placing and replacing workstations when requested.

  • Create and maintain New Hire, Name Change, Status Change and Exited user accounts on Advia domain. Make certain proper permissions are established within groups.

  • Maintain IT Systems list with updated, current contact and system information for the IT Department.

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

A minimum of one year up to three years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Other Skills

Proficient in Microsoft Office products.

ID: 2021-2994

External Company URL: adviacu.org

Street: 7910 US Hwy 14

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