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Google Webpass Hybrid Installation and Construction Technician, Google Fiber in Chicago, Illinois

Minimum qualifications:

  • High School diploma or equivalent practical experience.

  • Experience with CAT5/CAT6 cable and structured cabling.

  • Experience working with twisted pair copper cabling and home networking equipment (wifi routers, switches, VoIP devices, etc).

  • Ability to work in tight telecom closets, lift up to 25 lbs, work weekend schedules, and have a valid driver's license.

Preferred qualifications:

  • Technical education/training (i.e. BISCI).

  • Experience troubleshooting Ethernet network issues related to routers, switches and hubs.

  • Knowledge of the physical layer, 66 blocks, 110 blocks, patch panels, fiber optic cabling, fusion splicing and similar.

  • Familiarity with MMwave radio installation and maintenance.

  • Advanced troubleshooting skills related to routers, switches and hubs, and streaming devices.

The Google Fiber Webpass team in Chicago is focused on bringing reliable high speed internet service to our customers in Chicago. We are customer-focused, working collaboratively to grow and support our customer base. The team works across sales, operations and service to achieve our goals and provide customers with an exceptional experience. We succeed and work effectively as a team, celebrating our success and embracing challenges together.

As a Hybrid Installation and Construction Technician you will build, troubleshoot, upgrade and maintain our Network. Every building is different so we rely on our technicians to bring a diverse skill set, exercise solid judgment, and collaborate well as a team. After a building is on the network, customers will need to have service installed in their unit. You'll provide a fast and friendly customer experience during the installation process. For most of our customers you are the only Webpasser they ever meet, so you will be not just a skilled technician but a brand ambassador.

  • Support Webpass customer installation process and network construction efforts expanding and maintaining our network.

  • Leverage foundational knowledge and core abilities necessary to complete basic residential installations and network construction tasks.

  • Conduct site surveys, design cable pathways, mount ethernet switches in MDF’s, run and terminate ethernet cable through risers and horizontal drops, mount and point radios on rooftops of multi dwelling buildings.

  • Take ownership of network reliability, working with the team to maintain exceptional network uptime and reliability for our customers.

  • Provide outstanding customer installation and service experience that exceeds customers expectations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

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