NANA User Support Specialist in Chicago, Illinois
User Support Specialist
SAVA, an Akima Company , helps government customers strengthen national security, improve communications and collaboration, and secure the integrity of their data, information systems and networks. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
SAVA is seeking a User Support Specialist to provide helpdesk and software training support to the US Attorney’s Office in the Northern District of Illinois (USAO). The ideal candidate shall perform Paralegal services including but not limited to the following:
Provides telephone help desk and on-site support to end users. Applications supported will be chiefly litigation support applications but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages.
Provides assistance in using hardware and software.
Performs help desk functions, such as answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.
Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases.
Assists in setting up and operating end user support program for major applications in support of specific projects.
Installs and troubleshoots litigations support packages on user desktops.
Provides basic and advanced training in database access and usage.
Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.
Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.
Develops training course outlines and agendas. Establishes training facilities and schedules. May supervise work of teams of user support staff, such as help desk staff. Organizes, prepares, schedules and conducts training sessions.
Must be a US Citizen with the ability to pass a thorough background check in order to receive a US Government Clearance.
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Prior experience in automated litigation support preferred.
Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
Excellent oral and written communications skills required. Pleasant telephone manner important.
Undergraduate degree preferred.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
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Please do not use the dedicated email or phone number above to inquire on the status of your job application.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Job: Information Technology
Primary Location: US-IL-Chicago
Shift: Day Job
Req ID: SAV04544
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